RIPTA Bus Buddy Program

What is the Bus Buddy program?

If you’re new to RIPTA or just need a little extra help learning the bus system, the Bus Buddy Program is here for you. A Bus Buddy will meet you in person, ride with you, and show you everything you need to know to travel with ease.

Our goal is simple: help riders gain confidence and independence when using public transit.

Bus Buddy connects you with a friendly RIPTA staff member who will:

• Help you plan your trip
• Meet you at the bus stop closest to your home
• Walk you through reading schedules and maps
• Explain how to pay your fare with Wave, RIPTA’s smart fare system (you are required to pay your own fare)
• Teach you how to board, find your seat, and request your stop
• Help you with transferring to another route
• Answer any questions you have along the way

It’s a hands-on way to learn the system, with a friendly face right by your side.

How It Works

1. Request a Bus Buddy
   Email busbuddy@ripta.com to let us know where you’re starting, where you’re going, and when you’d like to ride.
2. We’ll Match You with a Buddy
   A Bus Buddy will confirm your trip details and set up a time to meet.
3. Ride Together
   On the day of your trip, your Bus Buddy will meet you at your stop, guide you through the ride, and share tips for next time.
4. Ride With Confidence
   Next time you ride, you’ll be ready to do it on your own—stress-free!
5. Optional Follow-Up
   We’ll check in after your ride to see if you need any more help.

Who Can Request a Bus Buddy?

Anyone who wants a little extra help!

• First-time riders
• Seniors
• Students
• People learning a new route
• Anyone who just wants to feel more confident using RIPTA

Ready to Ride? Let’s Get Started!

401-784-9575
busbuddy@ripta.com

With RIPTA’s Bus Buddy, you’re never riding alone.